![]() Plug in a hard-wired ethernet cable to your router.For more information on how to use these results, see the article: How do I use the Twilio network test to troubleshoot Talk agent calls? Run the Twilio network test to ensure ports are open, speed is adequate, and that you're connecting to the right endpoint.This potentially leads to latency and other call quality issues. ![]() If you use a VPN or MPLS, the system doesn't give the true location of your agents and as such cannot route the call efficiently. This service decides on the best network path to run the call through. Note: Talk doesn't work with MPLS or VPN due to a service that runs in the background called GLL. If you and others are all having issues, check with your IT team and networking team first, especially if you connect with a company-managed laptop. Is the issue happening to other agents or just to you? If the issue only happens to you, take a look at your local settings and network.Was Talk working previously and did it just stop working? Check if your company's IT team made recent changes to your network or laptop, installed new software or add-ons.Questions to think about before troubleshooting Troubleshooting problems with voice quality such as delays, static, echoes, or dropped calls).Questions to think about before troubleshooting.To help you deal with such issues, this article contains a list of common troubleshooting steps to address these problems. Existing system or network connection issues may not be as noticeable during normal ticketing, but these issues can be much more pronounced with the additional demands of a telephony connection such as Zendesk Talk. How can I troubleshoot call issues with Zendesk Talk? AnswerĪll web-based software can experience performance issues in relation to the connection and operating environment. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |